Shipping policy

Shipping Policy

Thank you for shopping at Riwaj! We are committed to providing you with excellent service and ensuring your satisfaction. Please review our shipping policy below:

1. Processing Time:

  • All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

2. Domestic Shipping Rates & Delivery Estimates:

  • We offer free delivery in all over USA.
  • Delivery estimates will be provided once your order is confirmed and processed.
  • Delivery times vary depending on the destination. Typically, orders arrive within 3-5 business days. (Allow extra time for incliment weather)
  • Orders placed during holidays may experience slight shipping delays due to high demand and carrier schedules.

3. International Shipping Rates & Delivery Estimates

  • International shipping rates are calculated at checkout based on the destination and order weight.
  • Estimated delivery time varies between 7-21 business days, depending on the shipping method and location.
  • Some countries may experience longer transit times due to customs processing and local courier delays.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees, which are determined by the destination country.
  • These charges are not included in the product price or shipping fee and must be paid by the recipient.
  • Riwaj is not responsible for any delays caused by customs clearance.

Holiday Shipping Notice

  • Orders placed during peak holiday seasons may experience slight delays due to high demand and carrier processing times.
  • We recommend placing holiday orders in advance to avoid potential shipping delays.

Shipping Restrictions

  • We currently ship to most international locations. However, some regions may have restrictions on certain products.
  • If your country has specific import restrictions, please check with your local customs office before placing an order.

Tracking & Lost Packages

  • All international orders come with a tracking number, which will be provided once your order is shipped.
  • If your package is lost or delayed beyond the estimated timeframe, please contact our support team for assistance.

For any further questions, feel free to contact us at contact@riwaj.pro.

4. Shipment Confirmation & Order Tracking:

  • You will receive a shipment confirmation email once your order has been shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes:

  • Riwaj is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages:

  • Riwaj is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team at contact@riwaj.pro directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

7. Returns Policy:

8. Questions:

  • If you have any questions about our shipping policy, please contact us at contact@riwaj.pro